FAQ's

❓ Frequently Asked Questions (FAQ)

Welcome to the Vuitone.shop FAQ! Below you'll find answers to some of the most common questions we receive. If you don’t find what you're looking for, feel free to reach out to us directly.

1. What products do you offer?

We offer a wide range of high-quality products, carefully curated to meet the needs of style enthusiasts. Our collection includes premium fashion items, accessories, and other lifestyle products, all selected for their elegance, durability, and timeless appeal.

2. How can I place an order?

Placing an order is simple!

Browse our collection and choose the products you wish to buy.
Add them to your cart and proceed to checkout.
Enter your shipping details and payment information to complete the order.
You’ll receive an email confirmation once your order is placed.

3. What payment methods do you accept?

We accept the following payment methods:

Cash On Delivery
UPI (Unified Payments Interface)
Net Banking
Other available options at checkout

4. Do you offer free shipping?

Yes, Vuitone.shop offers FREE shipping on all orders across India.

5. How long will it take for my order to arrive?

We strive to deliver all orders within 3–5 business days from the date of dispatch. Delivery time may vary based on your location.

6. Can I track my order?

Yes! Once your order is shipped, you will receive an email or WhatsApp message with a tracking number to monitor the status of your shipment.

7. What is your return policy?

We offer a 7-day return policy.

To return an item, it must be unused, in its original packaging, and in the same condition as received.
Unboxing video with a 360-degree view is mandatory for any return or exchange.
For returns or exchanges, contact us directly via WhatsApp: 8193952860 or Email: vuitone.shop@gmail.com.

8. How do I exchange a product?

If you would like to exchange a product, please follow the same process as returns. Contact us via WhatsApp or Email to initiate the exchange request. An unboxing video is required for the exchange.

9. What should I do if my order arrives damaged or incorrect?

We sincerely apologize for any inconvenience caused. If your order arrives damaged or incorrect, please reach out to us within 48 hours of receiving the package. Kindly share a photo of the damaged or incorrect product and an unboxing video with a 360-degree view to expedite the resolution.

10. How can I contact customer support?

You can reach our customer support team through the following channels:
📧 Email: vuitone.shop@gmail.com
📱 WhatsApp: +91 8193952860 (Available Monday to Saturday, 10 AM – 7 PM IST)

11. Do you ship internationally?

Currently, we only ship within India. Stay tuned for updates on international shipping options in the future.

12. How can I stay updated on new products and offers?

You can sign up for our newsletter or follow us on social media to stay up to date with the latest arrivals, promotions, and exclusive offers.

13. Can I cancel or modify my order?

We process orders quickly, so it may not always be possible to cancel or modify an order once it has been placed. Please contact us as soon as possible if you wish to make changes, and we will do our best to assist you.

If you have any other questions, feel free to contact us! We’re here to help. 💛